Timothy T. Cooper
3092 Via Papeete San Diego, CA 92154
Phone (619) 227-8478
Email: jobs@cooperlabs.net

Education

Associates in Science at Southwestern College Chula Vista, California

• Computer Information Systems
• Microsoft Dev Studio, Visual C++, C, HTML 4.0 and JavaScript.
• Microsoft Office, Word, Access, Excel, Powerpoint.
• Business Communications.
• 3D Studio Max, Adobe Illustrator, and Photoshop
• Drawing and Life Drawing, and Creative Writing

Experience

January 2009 – May 2010: The Brigantine Family of Restaurants.

• IT Assistant to thirteen restaurants.
• Traveling out to restaurants around San Diego, installation and repair of Ethernet and phone cables, POS systems, Laser and Impact printers.
• Provided general PC support to the corporate office, workstations, servers, thin clients, VM Ware Server, and regular backups with Backup Exec and cron jobs.
• Installation and maintenance of Windows 7, Windows XP, Server 2008 and Linux.
• Managed Users on Active Directory and Exchange Server 2007.
• Restaurant website updates.
• Troubleshooting Aloha Terminals and Radiant and old Javelin POS Systems.

March 2005 to the October 2008: Networkcar Installation Coordinator.

• Fulfilling customer orders for installation by contracting the appropriate installer, and maintaining a nationwide network of installers.
• Original drafting of the Service Level Agreement.
• Overseeing the installation process until the job is complete.
• Verifying invoices of work done, and submitting them for payment.
• Created the installation database using MYSQL, PHP, and the Apache web server and provided accurate reporting of installation metrics from a database of over 15,000 installation records.
• Internal IT: Setup of notebook and workstations. Setting up both Windows Vista, and Windows XP on new workstations, installation of Microsoft Dynamics Great Plains, and setup of Outlook IMAP, and later Exchange for mobile and local associates.

January 2002 - December 2004: Sutherland Group Ltd.
Fandango Customer Support.

• Assisted theater managers in the integration of Fandango and the theater POS system.
• Assisted customers in the workings of fandango.com, include navigation, billing, confirming orders, theater listing status, and various issues.
• Gateway Help Desk.
• Software and hardware phone support with Gateway Computers.
• Provided solutions for customers with Windows 95,98,2000 ME, and XP.
• Dealt with computer viruses, bad hard drives, no boot or failed boot machines, data loss and recovery, various application support, including Microsoft Office 2000, and Office XP.
• Troubleshooting Gateway computers during the first roll-out of windows XP on Gateway computers.

1999- 2001 Sutherland Group Ltd. Help Desk Engineer Brio Technology.

• 2 Years experience supporting Brio Query and Brio Enterprise Server.
• Supported and developed EIS tabs with Javascript.
• Supported and developed Pivot tables and charts.
• Provided support for an implementation of Brio Query, and Brio Enterprise server on Oracle 8, 8i, 9, Sybase ASE, and Microsoft SQL Server.